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Questions and answers
Why Does the Upgrade Keep Getting Pushed to Next Quarter?
The questions we hear before almost every project, and a plain answer to each.
Phone system move
Before the switch
- Renewal date checked
- Vendors compared
- Call routing approved
- Numbers ported88%
“It’s too hard to switch.”
How hard is it to switch phone systems?
Less than you think, because we do the work. You approve the decisions that are yours, like how calls should route. We handle the rest, from moving your numbers to training your team.
“Nobody here owns the phone system.”
Who should own a phone system move when IT is already stretched thin?
That’s where most companies start. We own the project end to end. One person on your side makes decisions and gives access, which is a much smaller job than running the project.
“The last vendor disappeared after we signed.”
What happens after the vendor installs and leaves?
With us, UC Cares starts the day you go live: 30 days of hands-on support from named people, then month to month if you want it.
“Our contact center will break.”
How do I migrate a contact center without breaking call routing?
We design the routing with you, test every call path before the switch, and keep the reports your supervisors rely on.
“Our contract auto-renews in four months.”
How do I get out of a phone contract auto-renewal?
Start now. We plan backward from your renewal date so the new system is ready before your notice window closes.
“We can’t decide.”
How do I choose between phone system vendors?
Bring us your shortlist. We help you compare them side by side, and the decision stays yours.
Questions
Straight Answers
- What does UCAdvisors do?
- UCAdvisors is a technology advisory and professional services firm. We help IT teams compare vendors, implement the one they choose, and support it after go-live, across phone systems, contact centers, networks, AI agents, cybersecurity, and data. We work with customers in all 50 states.
- Does working with UCAdvisors cost more than buying direct?
- No. You pay the vendor whatever price you negotiate, the same as buying direct, and we can help you negotiate it. If you qualify, the implementation, training, and first 30 days of support won't cost you anything.
- What do I get when I use your software for free?
- Your own project workspace, with onboarding videos to get you going. No credit card needed, ever.
- How do I know if my project qualifies?
- Take the six-question check. It takes a couple of minutes, and you'll know before anything's signed.
- How much of our time does a project take?
- About an hour a week. Your time goes to decisions only you can make, like approving call routing. The configuration work is ours.
- How long does a project take?
- It depends on what you're moving to, how many locations and users you have, whether we're installing new hardware or reusing what you have, and any integrations. You'll get an estimated timeline on the first call.
- What is UC Cares?
- UC Cares is our support service. You get 30 days of hands-on support after go-live from named people with a direct line to the vendor, not a ticket queue. After that, it continues month to month for as long as you need it.
- Do we have to change vendors to work with you?
- No. We work with the system you have today or the one you move to. The platform decision is always yours.
Trusted by 150+ businesses